Tolin Mechanical of Denver, CO, adopted the XOi Vision app to streamline data capture and communication among its technicians and customers, improving customer satisfaction, decision making, and repeat business. Tolin is a full-service facility management company that works with commercial, industrial, institutional, and government organizations to maintain safe, healthy, and energy-efficient building operations.
Tolin selected XOi Vision after observing the success that its sister companies had with the app. The move has resulted in a new level of transparency through visual documentation and work verification.
“XOi is more valuable than I could have imagined. I think the access to information and the ability to send that information directly to a customer is really valuable.”
— Kurt Bocim, Director of Operations, Tolin Mechanical
“XOi gives our techs the ability to really show the value that they’re providing to the customer—what they’re doing when they’re onsite,” said Michael Clement, Tolin’s chief operating officer. “That level of transparency is especially helpful to a customer that’s not super technical. It gives them a better understanding of what’s going on with their equipment.”
In addition, Tolin has used the app to streamline quoting through remote diagnostics, increase close rates, decrease call backs, and increase repeat business. Tolin’s senior technicians also use Vision to better share knowledge with the incoming workforce.
“XOi is more valuable than I could have imagined,” said Kurt Bocim, director of operations. “I think the access to information and the ability to send that information directly to a customer is really valuable. Especially when you see a really good XOi workflow that a technician just nails from start to finish in a very short period of time. It’s short, concise, and complete.”
For more information, visit www.xoi.io.
