The UA is offering a free program open to all MSCA/MCAA contractors and UA members on residential plumbing. Learn how to pull back the blinders and navigate the service call through a holistic approach. Identify customer essentials and expectations. Is it a quick fix? Permanent solution? Prevention of future episodes? In this webinar attendees will learn an “all the above” approach on how to educate and provide customer driven solutions.
Additionally, metrics will be offered to measure appropriate delivery of customer service. Tactics for building consumer confidence during and after the service calls will be demonstrated.
August 26, 2020 from 10:00am – 12 PM EST
https://zoom.us/j/97736243044
Meeting ID: 977 3624 3044
There is no pre-registration for this course. Attendance is limited to 300 people
and will be on a first come, first serve basis.
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Looking for the latest from @AOSmithHotWater and @ServiceTrade? Find it in MCAA’s Virtual Trade Show! >> https://ow.ly/5Qto50UBaiM
🚨 Don't miss the NCPWB 2025 Technical Conference! Join us April 27-29 in Clearwater Beach, FL for expert talks, networking, and the first exhibitor showcase!
🔑 Keynote: Demi Knight Clark
📚 Topics: Robotic welding, HyperFill STT & more!
👉 Register: https://mcaaevents.org/ncpwb-conference/
Last call: The annual MCAA/@CNA_Insurance Safety Excellence Awards Program honors MCAA member companies’ successful safety programs and innovative safety initiatives. Please take a moment to celebrate your company’s 2024 successes and apply today! http://ow.ly/CLQa50M0Xv7
HAPPY NEW YEAR from everyone at MCAA!
