The UA is offering a free program open to all MSCA/MCAA contractors and UA members on residential plumbing. Learn how to pull back the blinders and navigate the service call through a holistic approach. Identify customer essentials and expectations. Is it a quick fix? Permanent solution? Prevention of future episodes? In this webinar attendees will learn an “all the above” approach on how to educate and provide customer driven solutions.
Additionally, metrics will be offered to measure appropriate delivery of customer service. Tactics for building consumer confidence during and after the service calls will be demonstrated.
August 26, 2020 from 10:00am – 12 PM EST
https://zoom.us/j/97736243044
Meeting ID: 977 3624 3044
There is no pre-registration for this course. Attendance is limited to 300 people
and will be on a first come, first serve basis.
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#Juneteenth is an important day in American history, marking the emancipation of enslaved African Americans in the United States. It's a reminder of the progress made and the ongoing journey toward a more inclusive society.
Congratulations to BMWC Constructors, Inc., the MCAA/CNA Safety Excellence Awards winner for 2023 in Category 5.
MCAA thanks @cna_insurance for their long-time partnership in safety.
https://ow.ly/7hev50Sirvb
Looking for the latest from @tsbrass and Morris Group International? Find it in MCAA’s Virtual Trade Show! >> https://ow.ly/ZiEW50SjewV
With help from Morris Group International® and its AcornVac® vacuum plumbing system, Matt Davenport of Southland Industries designed portable toilets that are easy to transport and use less water, saving the company money and time. >> https://ow.ly/1OQf50Sj3ja
