MSCA defines the Everyday Hero as Everyday Hero as a person of integrity with a will of compassion to serve others, who willingly and unselfishly gives of his or her time, skills, and /or services to assist, support, or advocate for others, but seeks no recognition or compensation.

There are remarkable heroes all throughout our industry, doing extraordinary things every day. They have a passion to brighten other’s lives in whatever way they can without seeking attention. That deserves to be recognized and celebrated!

We need your help to find a group of these exceptional people who are making a positive impact in the lives of others — please take the time to nominate one or more people in your company that you believe are deserving of this honor.

Here’s what the 2018 recipient had to say:

The MSCA Sales Masters program is a highly customized program for intermediate to advanced HVACR and plumbing sales professionals looking to take their careers to the next level. The intensive nine-day program is designed to provide industry-specific training not found in any other sales program. The course is broken up into two weeks.

Week 1, April 7—11, 2019 at Woolley’s Classic Suites in Denver, CO, is taught by industry leaders with decades of HVACR sales experience. Participants will work through “real world” sales opportunities. Attendees will roll play through cold-calling, prospecting, qualifying, surveying, proposal development, and delivering a presentation as a sales team.

Week 2, November 3—8, 2019, at the University of Houston in Houston, TX, is taught by leading professors from the world renowned Sales Excellence Institute at the Bauer College of Business on the campus of the University of Houston. Attendees will master communication, negotiation, time management and other skills necessary to preform at the top of their game, while still remaining very specific to the HVACR and plumbing industry.

Ongoing follow up is provided by University of Houston sales experts after the class is complete to ensure new skills are being applied and goals are attained.

Class size is limited to provide optimal learning environment, so make sure to register today!

OSHA’s recent changes to its recordkeeping rule also changed the way that employers must implement their safety incentive programs. MCAA’s new Guide to Safety Incentive Programs walks the user through what’s permissible, and why OSHA is requiring the changes. The guide also provides sample programs for individual workers, groups of workers, such as a crew on a single project, and both categories combined. The appendices include examples of a Safety Observation Card/Checklist, Project Hazard Report Form, and Project Safety Observation Card. For more information about the guide, please contact Pete Chaney via email or call him at 301-990-2214.

The Dispatcher Training Program will be held March 30-31, 2020 at the Westin Detroit Metropolitan Airport in Detroit, MI.

It is no secret that service dispatchers play a critical role in the successful operation of any HVACR service and plumbing service business. This updated program will help new and experienced dispatchers understand their vital role in their companies and advance their careers by enhancing their ability to contribute to your company’s success.

Many dispatchers do not reach their full potential because they are lacking the complex skill set needed to be effective in this role. This course will provide them with the opportunity to acquire these tools and successfully improve company productivity by getting the most from limited service resources, building strong customer relationships, and understanding their service technicians’ and service managers’ needs and capabilities. After completing this program, dispatchers will be able to improve their job performance and more effectively contribute to the success of their companies.

The program is broken down into 6 key modules:

1. The Dispatcher and the Service Organization
2. Communication Skills for the Dispatcher
3. Partnering with the Service Technician
4. Servicing the Customer
5. Managing the Service Manager
6. Working with the Rest of the Team

Class size is limited and it fills up fast —  Make sure these crucial team members join MSCA for the Dispatchers Professional Development Training Program!