A successful mechanical contracting company constantly seeks ways to enhance its business operations by encouraging honest feedback from customers. MCAA’s Listening to Our Customers explores customer types and offers tips and suggested questions to get customers talking. It’s just one of MCAA’s educational resources that are free to MCAA members as a benefit of membership.
The bulletin covers how to approach customers, tools for marketability and suggested questions to get customers talking for each of the following customer types:
- Service
- Design-Build
- Industrial
- Bid/Plan & Spec
For a full list of available Management Methods Bulletins, visit the Management Methods Bulletins page.
Have Questions or Need Personal Assistance?
Contact MCAA’s Frank Wall.
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Looking for the latest from @procoretech and Conex Bänninger (IBP GROUP LLC)? Find it in MCAA’s Virtual Trade Show!
https://ow.ly/4lGv50PSanB
Until now, handwashing has taken place within the confines of the restroom. @sloan_valve demonstrates how handwashing Is moving beyond the restroom. >> https://ow.ly/MH0U50PS1a2
Thank you for attending the 2023 GreatFutures Forum in Milwaukee! Can’t wait to see you in Seattle in 2024!
Congrats to the champs of the GFF23 Trivia, California State University, Chico! As thee winners, the student team will select a charity to receive a $500 donation.
To celebrate MCAA’s 20 Years of Safety Excellence, MCAA is offering monthly safety kits to benefit our contractors and the mechanical industry workers they support. This month’s kit focuses on confined spaces. Get your copy today!
https://ow.ly/kOc350PM7le
