Customer Service Series (CSS) Seminars for Service

These seminars are designed for service professionals to enhance their service skills and create a culture of service starting at the top, with emphasis on customer loyalty and managing their most valuable assets.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

• CSS 100: Service Skills for the Service Professional
• CSS 101: Creating a Culture of Service Starting at the Top
• CSS 102: Customer Loyalty: Managing Your Most Valuable Asset