Customer Experience Seminars (CES)

These seminars are designed for leaders, sales employees, project managers, or anyone looking to improve their aptitude. They focus on customer interactions, relationships and service. Learn where other companies drop the ball and how you can avoid those same mistakes.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Classes taught by Frank Favaro include:

CES 101: Boosting Sales & Margins: Winning PM Agreements with Exceptional Customer Experience 
CES 102: Owning Customer Relationships – Own the Relationship and Own the Business
CES 103: Elevating Your HVAC Business: Beyond Price, Towards Value
CES 104: Service Recovery – Turning Mistakes into Wins with Upset Clients 
CES 105: Winning Customer Interactions: Frontline Employees
CES 106: LinkedIn Mastery for Mechanical Contractors: Connecting for Success
CES 107: Winning Workforce: Innovative Strategies for Talent Attraction and Retention in Mechanical Contracting
CES 108: Mastering the Art of Prospecting: Strategies for Mechanical Contractors and Service Companies
CES 109: Leading with Influence: Passion, Purpose, and the New Workforce Generation