Category: Service
Health Hazards in Mechanical Construction Safety Training Video – Spanish
Serious health hazards are sometimes less obvious, and the effects of these hazards can take time to develop. This video provides tips for protecting your physical, chemical, biological and ergonomic health so these hazards don’t lead to lifelong issues. This video is also available in English.
Health Hazards in Mechanical Construction Safety Training Video – English
Serious health hazards are sometimes less obvious, and the effects of these hazards can take time to develop. This video provides tips for protecting your physical, chemical, biological and ergonomic health so these hazards don’t lead to lifelong issues. This video is also available in Spanish.
Federal Tax Credits for Energy Efficient Home Improvement Projects
Understanding the implications of the Inflation Reduction Act and its impact on pricing jobs for installing heat pumps or heat pump water heaters can be daunting. However, a new resource from ENERGY STAR aims to simplify this process, specifically tailored for selling and installing Air Source Heat Pumps, Heat Pump Water Heaters, and Electric Panel Upgrades. It’s crucial for both contractors and property owners to grasp these credits, as they can cover up to 30% of project costs.
ENERGY STAR Certified Air Source Heat Pump Contractor Guide and Sell Sheet
Two prevalent misconceptions revolve around the effectiveness of heat pumps in colder climates and their serviceability. To address these misgivings and better equip professionals for customer discussions, MSCA contractors and ENERGY STAR have developed a concise reference guide. This resource not only tackles these challenges head-on but also aids in preparing individuals for productive conversations with clients who hold these perceptions.
Webinar: Learn How Heat Pumps Can Help Grow Your Business
MSCA Board member Drew Harrison hosts a panel of industry experts who share how heat pumps can help grow your business and improve profits. MSCA and the UA have been working with Pacific Northwest National Laboratory (in support of the US Department of Energy) to boost heat pump and heat pump water heater training and recruitment as massive federal incentives become available.
This webinar features:
- State of the Market on Heat Pumps
- Cold climate heat pump performance
- Federal incentives
- DOE Decarbonization goals
- UA training opportunities
Moderator: MSCA Board Member and Vice President of Harrison Energy Partners, Drew Harrison Panelists:
- Jamie Kono, Building Research Engineer at PNNL (Pacific Northwest National Laboratory)
- Michael Blunschi, US Department of Energy
- Robert Vilches, UA HVACR Training Specialist
This webinar was recorded April 16, 2024.
ENERGY STAR Certified Heat Pump Water Heater Contractor Guide and Sell Sheet
Two prevalent misconceptions revolve around the effectiveness of heat pumps in colder climates and their serviceability. To address these misgivings and better equip professionals for customer discussions, MSCA contractors and ENERGY STAR have developed a concise reference guide. This resource not only tackles these challenges head-on but also aids in preparing individuals for productive conversations with clients who hold these perceptions.
Accident Investigation Safety Training Video – Spanish
An accident on a jobsite is everyone’s worst nightmare, but most accidents are preventable. This video helps supervisors conduct an accident investigation, so it doesn’t happen again. This video is also available in English.
Accident Investigation Safety Training Video – English
An accident on a jobsite is everyone’s worst nightmare, but most accidents are preventable. This video helps supervisors conduct an accident investigation, so it doesn’t happen again. This video is also available in Spanish.
How to Sell Service Agreements
On average, service agreements see a 3-5x ROI in additional work.
And yet, we’re seeing a shocking number of service departments simply giving up on selling service agreements.
Has it fallen out of fashion? ‘Too hard’ to train a new sales team on? Just don’t know the tactics to get it right?
Either way, the businesses that are neglecting service agreements are knee-capping top-line revenue growth and service departments are feeling it acutely.
MSCA & BuildOps hosted a webinar on real, actionable tactics on how to sell service agreements.
They covered:
✅ How to uniquely position and highlight the value of service agreements to your customers & prospects
✅ How to effectively train sales reps on selling service agreements (even if they’re brand new reps!)
✅ How to deliver class-leading customer service AND generate massive ROI on service agreements
Plumbing Service 101 Workbook Module 5 – Operations
This module covers many factors that must be considered, such as determining which existing HVACR service department resources might be utilized in an effective organizational structure with key personnel roles defined. Moreover, information is presented on establishing an operating philosophy which integrates plumbing service into the existing company’s corporate culture, including effectively communicating plumbing service details to employees, vendors, and customers.
Plumbing Service 101 Workbook Module 4 – Financial Tools and Profitability
This module is designed to give service contractors an understanding of key financial concepts and factors in planning a successful startup of a plumbing service operation and methods to ensure profitable business.
Plumbing Service 101 Workbook Module 3 – Finding and Developing Great Plumbing Technicians
This module addresses the difficult and challenging task of finding suitable plumbing service technicians. It identifies possible recruitment sources, outlines recommended training, and offers suggestions on how to fit new technicians into an existing work environment.
Plumbing Service 101 Workbook Module 2 – Markets for Plumbing Services
This module provides a closer look at the type of research that is needed before making a final business decision along with presenting ten specific target markets that create possibilities for the HVACR contractor looking to add plumbing services.
Plumbing Service 101 Workbook Module 1 – Plumbing Service Business Basics
This module reviews the pros and cons of plumbing service, how to make a sound business decision regarding starting plumbing services, and types of services that can be offered based on commitment level.
MSCA 2022 Benchmark Survey
In 2022, MSCA conducted a comprehensive benchmark survey to obtain current data on key performance indicators (KPIs) in the HVACR and plumbing service industry. The results were very insightful and sure to be beneficial to all MSCA members. The full report is now available, results are presented in two formats, one is overall results and the second is broken down by company size which can provide specific insight relevant to your company.
Webinar: Are You Prepared for the Upcoming R-22 Phaseout?
This webinar discusses R-22, 410A and other refrigerant phaseouts, and covers practical ways to prepare your company and your customers. This webinar was led by experienced service contractor and instructor Woody Woodall of Customer Focused Solutions and hosted by BuildOps.
Clean Energy Heat Pump Performance Training Program
Together with the United Association (UA), MCAA is excited to bring you a new Clean Energy Heat Pump Performance Program. Heat pumps provide clean energy that can reduce or eliminate carbon dioxide from energy sources, thus operating more efficiently. Numerous state and federal financial incentives make heat pumps beneficial to both building owners and contractors. Signatory contractors and UA members are uniquely qualified to get trained and perform the work to reduce the carbon footprint for any state or city. Email Raffi Elchemmas (raffi@mcaa.org) or Robert Vilches (rvilches@uanet.org) to sign up.
National Service and Maintenance Agreement
The National Service and Maintenance Agreement is an agreement negotiated and administered by the United Association of Journeymen and Apprentices of the Plumbing and Pipefitting Industry (UA) and the Mechanical Service Contractors of America (MSCA) and is a signed contract between the UA and individual mechanical service contracting firms who apply and qualify. The Agreement is a nationally recognized tool that helps contractors provide quality, consistent service to their customers throughout the country and helps reclaim lost market share. The Agreement covers all work performed by service, plumbing and refrigeration contractors to keep facilities and existing systems within those facilities operating in an efficient manner. This can include air conditioning, heating, refrigeration, plumbing, ventilation, building automation systems and total building operations. The current National Service and Maintenance Agreement between the UA and MSCA is in effect from August 1, 2021 – July 31, 2027.