After making the transition from paper recordkeeping to BuildOps software, “our revenue has grown by 30 percent, we’ve doubled the number of tickets that we can handle, and we’re working more efficiently than before,” said Scott Fuksa, president of Jackson Mechanical Service.
Jackson Mechanical has been a cornerstone of the Oklahoma City mechanical services industry since 1957. With a strong commitment to fair pricing, exceptional customer service, niche specialties, and continuous technical training, Jackson Mechanical has grown from a small team of three to a robust operation with more than 80 employees and a fleet of 63 service trucks. Despite their growth, the company was mired in an archaic system of color-coded folders to manage their expansive operations.
“It was very old school,” recalled Travis Fuksa, project manager at Jackson Mechanical. “If something wasn’t on the original ticket, that information would be gone.” The outdated system was not just slow; it was a black hole for data and dollars.
Transformational Change
Recognizing the need for modernization, Jackson Mechanical decided to make a leap to BuildOps. More than just adopting new software, the transition meant transforming their entire operational approach.
“Several members of the BuildOps and Jackson team came in over the weekend to manually enter hundreds of historical records for cost. It had to be done this way because Jackson was completely on paper,” said Thurain Hlaing, BuildOps senior customer success manager. “It really felt like we were one team doing what had to be done for the best result.”
This collaborative effort ensured a smooth transition. No more lost data, no more missed opportunities. BuildOps delivered a single platform where job progress, contract details, and crucial communications converged—in real time. The results were immediate and impactful. The time it took to schedule jobs was cut by half. The team managed to handle double the number of service tickets. As a result, revenue grew substantially.
“With BuildOps, we feel like we can go after anything,” Travis Fuksa said. “The sky’s the limit as far as the size of the project.”
Communication That Connects
BuildOps redefined how the Jackson Mechanical team interacts, especially when every second counts. “BuildOps has helped us streamline our dispatching tremendously,” said Amanda Campbell, customer service manager. “It has taken half the time to create a job and get it scheduled.” Real-time updates from the field keep the whole team in sync and sharp, safeguarding timelines and budgets.
Since implementing BuildOps, Jackson Mechanical is thriving. They’ve expanded into two new buildings to accommodate their growth. “BuildOps helps us grow, helps us keep information flowing properly,” said Scott Fuksa. “We love it here at Jackson Mechanical.”
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