Service Leadership Series (SLS)
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Success in the Mechanical Service Industry requires a wide range of skills to successfully navigate a variety of relationships and challenges unique to the service business. Through this program participants will learn how to apply critical leadership skills to real service team problems. The program is designed to build confidence at the individual and team level. Everyone participating will leave with tools and strategies that can be applied immediately to improve results at all levels.
These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.
Seminars taught by Leah Gutmann include:
SLS 100: Leveraging Strengths to Achieve Your Goals
SLS 101: Keys to Communication
SLS 102: Emotional Intelligence
SLS 103: Conflict Management: The Service Team and Beyond
SLS 104: Mechanical Service Financial Management
SLS 105: Critical Thinking and Decision Making
SLS 106: Successful Service Teams
SLS 107: Change Management: How to get Change to Stick
SLS 108: Managing Key Stakeholder Relationships
SLS 109: Presentation Skill
SLS 110: 1:1 Coaching Option