Fundamentals of  Service (FOS) Seminars for Service

These seminars are designed to focus on the building blocks of what makes a healthy and successful service company, with an emphasis on customer service, team-building and effective communication.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Woody Woodall include:

• FOS 100: Customer Service Class Outline
• FOS 101: Project Management for Service Outline
• FOS 102: Transition from Field Tech to Office Professional