Mechanical Service Contractors of America

MSCA

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Nominations Open
for the
2nd Annual MSCA Everyday Hero Award

In addition to getting a wealth of information at the MSCA 2015 Educational Conference, members have a chance to give as well. We are now accepting nominations for the MSCA Everyday Hero Award.

This award was created to recognize employees at member companies who help others with their time, resources, and/or expertise, all for the sake of trying to make a difference in at least one person’s life. Only one winner will be chosen.

The selected honoree will receive:

  • A complimentary registration to the MSCA 2015 conference
  • Recognition on stage with an award at the conference General Session
  • A feature on the MSCA website

The deadline for submissions is July 1, 2015. Please take the time to go goodwill hunting, and nominate someone (or several people) in your company that you believe is deserving of recognition. Download the nomination form to apply and learn more about the award process.

Questions and completed forms should be sent to Dania Soto at dsoto@mcaa.org.

 

Join MSCA's Highest-Rated Speaker Ever
for the
2015 Webinar Series

From the MSCA conference speaker who taught you how to navigate through “human weirdness” and how to move from stuck to high-performance, Steve Thomas, MSCA’s highest ranked conference speaker to-date, will present our newest webinar series, The Team Thing.

Almost every leader wants to build a “team” within his or her organization. The challenge is, what does “team” mean? What is it that leaders are talking about when they want to build a sense of team?

Everyone seems to have his or her own definition, but Steve Thomas will teach you what it truly is (and isn’t), and how to embody it as a team player and a leader.

Scheduled dates are:

  • February 11 - 1 p.m. EST - Rethink the TEAM Thing
    During this first session, Steve will teach you how to rethink the idea of a team. You will learn how to identify your own philosophy of what "team" means and implement the foundational effectiveness of teamwork. Steve will also discuss how to make the shift from "group mode" to a true team.
  • April 1 - 1 p.m. EDT - The TEAM Leader
    In this second session, Steve Thomas will discuss what it means to be a “follow-able” leader. There are four main qualities that people look for in a leader that also determine whether they will follow him or her. Steve will share what they are and introduce practices you can apply to ensure that you're the leader that others look to.
  • June 3 - 1 p.m. EDT - The Effective TEAM Player
    Everyday there are four kinds of team players that come to work, so you need to be aware of what and who you have on the team. To create effective teams, you must be able to clearly define what an effective team player looks like so everyone knows what's expected and can perform. If you don't, you may not get what you want, and the team will be confused and frustrated. In this third session, Steve Thomas will teach you exactly what that effective team player looks like so you know how to best structure your team for success.

The remaining webinars are tentatively scheduled for:

  • September 2
  • November 4
  • December 6

Sign-up today for the six-part The Team Thing Webinar Series at https://msca.webex.com. Registration is now open for the third webinar on June 3.

 

Develop Your Service Supervisors with MSCA Training

Growing and Developing Service Supervisors, one of MSCA's most popular classes, is now open for registration. Offered only once a year, this two-day course will be taught by acclaimed MSCA instructor Kevin Dougherty from April 23-25, 2015, at MILWAUKEE TOOL headquarters in Brookfield, WI (a part of the Milwaukee metro area).

Specifically developed for your field service supervisors, this training will help them understand how to coach, mentor, manage and motivate the service technicians who work for you. Each attendee will receive a useful, comprehensive manual containing more than 100 forms and worksheets covering all aspects of a supervisor's responsibilities such as safety, operations, training, tools, and vehicles.

As a bonus, attendees will attend the Milwaukee Brewers/St. Louis Cardinals baseball game at Miller Park on Friday, April 24, 2015. The cost of the event and transportation to and from the stadium are included in the registration fee courtesy of MILWAUKEE TOOL. Attendees will also receive a tour of the MILWAUKEE TOOL headquarters during the program.

To learn more or register for this program, visit www.mcaa.org/education/msca/superservice. Contact Sobeida Orantes at saorantes@mcaa.org with registration questions.

 

How to Find the Perfect Recruit

A new article was posted to MSCA's HVACR and Plumbing Technician Training and Recruiting Web page at www.msca.org/recruiting. Titled "The Perfect Recruit: What Do You Look for When Hiring?," this article will provide you with useful tips on how to identify strong candidates to build your future workforce.

You can also browse this page to read past recruiting articles, learn about upcoming training opportunities, and view the UA's new recruiting video, You See More, which outlines aspects of the HVACR industry that make it an attractive career to pursue and can be used to support your recruiting efforts.

New resources will be featured on the website as they become available, so check back often.

 

Few Seats Remain for Sales Basecamp

MSCA's first Sales Basecamp was so successful that we are offering a second program May 4-5, 2015. An MSCA Sales Institute program, Sales Basecamp is where it begins for the entry-level service sales employee. This two-day program will prepare the recent hire with relevant skills needed for time management and to confidently sell HVACR services.

Course topics include:

  • Building trust with potential customers and dimensions for building relationships
  • Successfully maneuvering through the prospecting process and accurately profiling customers
  • Avoiding traps in proposal development, and effectively linking features with needs

To learn more about the program and register, visit www.msca.org/salesinstitute/basecamp. This is the last offering of Sales Basecamp in 2015 and class size is limited, so register early.

 

Save the Date for MSCA 2015

It's that time of year again - we have our sights set on MSCA 2015. Planning is underway for another exciting event that's sure to leave you empowered and energized, so save the date!

This year's conference will be held October 18-21 2015, at The Broadmoor in Colorado Springs, CO. Registration will open in early May. Stay tuned!

 

MSCA and Convoy of Hope in California

Convoy of Hope

MSCA 2014 conference attendees delivered 75,000 lbs. of supplies and food to Share Our Selves and packaged almost 18,000 lbs. of beans for Convoy of Hope's Children's Feeding Initiative in Huntington Beach, CA.

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